Frequently Asked Questions
1. How can I see your prices online within this site?
We provide pricing for our smaller consumble / petroleum equipment range of parts on the web site. For commercial and indeed price management reasons we are not prepared to display pricing for our range of tanks, nor other capital type products on the web site. For any pricing enquiries please contact us at firstname.lastname@example.org, we will respond quickly to your enquiry.
2. Is it easy to buy online from PETRO Industrial?
Yes, simply click the add to cart button, checkout and we will promptly package and despatch your order.
3. Can I order by post?
Yes. You can go through the shopping cart process, as described above, and opt to send a cheque as your preferred payment method. We will then keep your order on file while we await your cheque (please put our order number given on the receipt page on the reverse of the cheque so we can easily match the payment with the order). Once we have received the cheque, and the cheque has cleared your goods will be despatched. All correspondence should be sent to:-
Factory 2, 106 Potassium Street | Narangba Qld 4504 | Australia
4. Can I order by phone or fax?
Yes. You can place an order by telephone on 07 3204 9558 or fax 07 3293 4852.
5. Which credit cards do you accept?
We accept: Visa, Mastercard and American Express cards. If you have any queries about card payments please e-mail us via email@example.com.
6. Do you offer any discounts?
For further details please email firstname.lastname@example.org with your details, the item codes and quantity required and we will provide you with a specific quotation.
7. Do your prices include GST?
All prices shown include GST.
8. Is there a minimum order value
No, we currently have no minimum order value.
9. Can I have a trade credit account?
Yes. Please contact us to arrange a trade account.
10. How are the products delivered and what is the cost?
Goods are shipped by via a courier.
Orders received by 2.30pm are despatched the same day where possible. (Excludes goods dispatched on a pallet). Requests to leave goods as 'unsigned' must be made at the time of ordering, and any such requests are made with the customer accepting liability. If you have any special delivery instructions please state these at the time of ordering. Goods may be delivered to a different address to the invoice address provided such requests are made at the time of ordering. Redirection requests made once the goods have been despatched may incur a charge.
All goods despatched to Australian capital cities and major regional centres via our couriers should be with you within 2-3 business days.
All goods despatched to other rergions should be with you within 4-5 business days of the date of despatch from our premises.
11. What do I do if I ordered the wrong product?
We can only accept product returns as a result of incorrect ordering and only at our discretion. Products must not be returned to us without prior notification and must be unused, in good condition and in the original primary packing, which must also be in good condition and suitable for resale.
12. What do I do if I am not satisfied with the product?
All our products are rigorously checked to ensure they perform as claimed. In the unlikely event that a PETRO Industrial product fails to perform satisfactorily then please contact us immediately, so we can investigate the problem and take any action deemed necessary. Please contact us on 07 3204 9558 or email@example.com
13. Is PETRO Industrial's ordering and payment systems secure?
Yes. PETRO Industrial uses the Protx Secure Sockets Layer (SSL) protocol with an encryption key length of 128-bits (the highest level commercially available) to collect your credit and debit card payment details.
14. Will you pass my details to any third party?
No. We will not share your personal information with other companies. Please see our Privacy and Cookies policy for full details.
15. Is PETRO Industrial a registered company?
Yes, PETRO Industrial Pty Ltd is registered in Australia as a private company. Our ABN number is 25 141 299 587.